Est. 2019 · Events and conferences · Singapore
Home / Privacy policy
Legal
Privacy policy and PDPA data protection notice
This privacy policy explains how Pixo Events Asia Pte Ltd collects, uses, discloses and protects personal data under Singapore's Personal Data Protection Act 2012 (PDPA) when you visit pixo.sg, send us an enquiry, attend an event we run for a client, or apply for a job. Questions go to our Data Protection Officer at [email protected].
In short
Pixo Events Asia collects only the personal data it needs to reply to enquiries, run events and recruit staff, and does not sell personal data. When we run registration for a client's event, we handle attendee data on the client's behalf and under its instructions. Our event systems are hosted in Singapore and encrypted, and attendee data is deleted 30 days after the event unless the organiser instructs otherwise. You can reach our Data Protection Officer at [email protected].
What we collect
What we collect, and why
What we hold depends on how you deal with us.
If you are
What we collect
Why we use it
A visitor to pixo.sg
What we collect
Technical data such as your IP address, browser and device, and the pages you visit, from server logs and analytics tools
Why we use it
To run and secure the website, and to see which pages are useful
Someone who contacts us
What we collect
Your name, organisation, work email, phone or WhatsApp number, the details of your event, and anything else you send in the form, an email, a call or a message
Why we use it
To reply, scope your event, prepare a quotation or proposal, and keep a record of what we agreed
An attendee, speaker or exhibitor at an event we run
What we collect
What the organiser's registration form asks for, such as your name, organisation, job title, email, mobile number, ticket type and any dietary or accessibility needs; your check-in and session attendance; questions and poll answers you submit; photographs and recordings of the event
Why we use it
To register you, issue your e-ticket and badge, check you in, run the programme, and report attendance and engagement to the organiser
A client or supplier contact
What we collect
Your name, role and business contact details, and records of our dealings
Why we use it
To deliver and manage contracts, issue and pay invoices, and meet our legal obligations
A job applicant
What we collect
Your CV, the details in your application and notes from any interview
Why we use it
To consider you for roles at Pixo
Events for our clients
Events we run for our clients
Most attendee data we handle belongs to the event's organiser, our client. The organiser decides what the registration form asks for and why. We collect and process the data on the organiser's behalf and under its instructions, as its data intermediary under the PDPA, and the organiser's own privacy notice, shown on the registration form, tells you how the organiser uses it.
On those events we apply the same rules every time. Forms collect only what the event needs, with consent wording on every form. We do not collect full NRIC numbers (at most the last four characters, where there is a reason) and we do not ask about religion or sexual orientation. Access to personal data is logged, and attendee data is deleted 30 days after the event, or handed over to the organiser on an agreed date, unless the organiser instructs otherwise.
Exhibitors, recordings and captions
If you let an exhibitor scan your badge or QR code, your contact details go to that exhibitor; you agree to this at registration, and the exhibitor's own privacy notice governs its use of them. If a session is recorded, captioned or transcribed, what you say into a microphone and any questions you submit may appear in the recording, the transcript or the session summary that goes to the organiser.
How we use it
How we use personal data
We use personal data with your consent, including consent the PDPA treats as given when you provide information for an obvious purpose, such as sending an enquiry so that we can reply, or where the PDPA otherwise allows it. We use it to:
- Reply to enquiries and prepare quotations and proposals
- Plan and run events: registration, e-tickets and badges, reminders by email, SMS or WhatsApp, check-in, the programme, captions, polls and Q&A
- Report attendance and engagement to the organiser of the event
- Keep people safe on site, including incident records
- Recruit staff
- Run, secure and improve our website and systems
- Meet our legal, tax and contractual obligations
Marketing
We send news about our services only to people who have agreed to receive it, and every message tells you how to opt out. We do not send marketing messages to Singapore numbers listed on the Do Not Call Registry unless you have given us clear consent.
Sharing
Who we share it with, and who we never sell it to
We do not sell personal data. We share it only as follows:
- With the organiser of an event you register for, when we run its registration
- With exhibitors you choose to let scan your badge or QR code
- With service providers working for us under contract: the technology partner that supplies our event software, payment processors for paid registrations, providers that deliver our emails, SMS and WhatsApp messages, printers, and our IT and professional advisers
- With venue operators and security teams, where an event needs it for access or safety
- With public authorities, where the law requires it
Storage and protection
Where it is kept and how we protect it
Our registration, check-in, speaker, exhibitor, caption and app systems are hosted in Singapore, and the personal data in them is encrypted in transit and at rest. Access to personal-data fields, and every edit or export of them, is logged.
Some service providers, such as email and messaging services, may process data outside Singapore. When personal data leaves Singapore, we take steps so that it is protected to a standard comparable to the PDPA.
No system is perfectly secure. If a data breach is likely to cause significant harm to the people affected, or affects a significant number of people, we will notify the Personal Data Protection Commission and, where required, the people affected. Where we hold the data for a client, we tell the client without delay so that it can do the same.
Retention
How long we keep it
We keep personal data only for as long as we need it for the purpose we collected it for, or as the law requires, and then delete or anonymise it.
- Event attendee data: deleted 30 days after the event by default, or on the date agreed with the organiser
- Enquiries, quotations and client records: for as long as we need them to deal with you, and for our business and legal records
- Job applications: for as long as we need them to consider you; tell us if you would like us to keep your CV for future roles
Cookies
Cookies and analytics
pixo.sg does not need cookies to work. We may use analytics tools, such as Google Analytics, that set cookies to count visits and show which pages are used; they do not tell us your name. You can block or delete cookies in your browser settings and still use every part of the site.
Your rights
Your choices and rights
You can ask us, through our Data Protection Officer:
- For access: what personal data we hold about you, and how it has been used or disclosed in the year before your request
- For correction: to correct personal data that is wrong or incomplete
- To withdraw consent: at any time, with reasonable notice. We will explain what this means, for example that we can no longer register you for an event, and then stop
- For deletion: to delete your personal data, which we will do unless we still need it for its purpose or the law requires us to keep it
How we respond
We reply as soon as we reasonably can, and within 30 days; if we need longer, we tell you within 30 days when to expect our reply. We may charge a reasonable fee for an access request and will tell you the amount first; correction requests are free. We may ask you to confirm your identity before we act. For event data we hold for a client, we refer your request to the organiser and help it reply.
If you are not satisfied with our reply, you can contact the Personal Data Protection Commission at pdpc.gov.sg.
Children
Some public events we run, such as World Heart Day, welcome families. We collect a child's personal data only when a parent or guardian provides it or agrees to it.
Contact
Contact our Data Protection Officer
Data Protection Officer, Pixo Events Asia Pte Ltd, 998 Toa Payoh North, #04-20/21/22, Singapore 318993. Email [email protected] or call +65 6356 1677, Monday to Friday, 9am to 6pm. Please tell us which event or enquiry your request is about.
We update this policy when our practices or the law change; the date of the latest version is shown at the foot of this page. Our terms of use cover the rest of how pixo.sg may be used.
Questions
Privacy questions, answered briefly
Who is Pixo Events Asia's Data Protection Officer?
Our Data Protection Officer can be reached at [email protected], by phone on +65 6356 1677, Monday to Friday, 9am to 6pm, or by post at 998 Toa Payoh North, #04-20/21/22, Singapore 318993. Tell us which event or enquiry your request is about, so that we can find the right records.
Does Pixo Events Asia sell personal data?
No. We do not sell personal data, and we do not share enquiry details for anyone's marketing. We share personal data only as this policy describes: with the organiser of an event you register for, with exhibitors you choose to let scan your badge, and with service providers working for us under contract.
How long do you keep event attendee data?
By default, attendee data is deleted 30 days after the event. The organiser can instruct a different date, or ask for the data to be handed over on an agreed date, after which the organiser's own privacy policy applies to it.
I registered for an event Pixo ran. Who is responsible for my data?
The event's organiser, our client, decides what is collected and why, and we process the data on its behalf as a data intermediary. You can contact the organiser, or our Data Protection Officer at [email protected], and we will help the organiser reply to you.
How do I withdraw consent or ask for my data to be deleted?
Email our Data Protection Officer at [email protected], naming the event or enquiry. We will explain what withdrawing consent means, for example that we can no longer register you for an event, and reply within 30 days. For event data we hold for a client, the organiser decides, and we help it act.
Questions about your data?
Write to our Data Protection Officer.
Email [email protected] or call +65 6356 1677, Monday to Friday, 9am to 6pm. Planning an event instead? Use the same details, or request a proposal.
+65 6356 1677 · [email protected]
998 Toa Payoh North, #04-20/21/22, Singapore 318993
About Pixo Events Asia
Pixo Events Asia Pte Ltd is a Singapore event management company and professional conference organiser (PCO), established in 2019 by a leadership team with more than twenty years in Singapore's national, corporate and institutional events. It plans, designs, builds and runs conferences, career fairs, roadshows, festivals, gala dinners, ceremonies and corporate events for government agencies, universities, hospitals and companies, and runs registration, badge printing, speaker and exhibitor management, live captions and event apps on an event technology toolkit its own team runs.
Legal name
Pixo Events Asia Pte Ltd (UEN 201920113M)
Established
2019, Singapore
Team
About 20 event professionals across event management, creative, build and production, led by a team with more than twenty years in Singapore events
What we do
Event management, conference organising (PCO), design and build, stage, AV and livestream, registration and event technology
Term contracts
e2i (career fairs and events) and Nanyang Technological University (conference-style events); roadshows and the SkillsFuture Festival 2026 for SkillsFuture Singapore
Sustainability
Event sustainability management system built to ISO 20121:2024; working towards certification
Office
998 Toa Payoh North, #04-20/21/22, Singapore 318993
Contact
+65 6356 1677 · WhatsApp +65 9146 9897 · [email protected]